Over the years, OpSec Consulting has developed phone applications for businesses and public organizations alike. The application of toll free answering solutions is becoming very popular today, allowing organizations to provide information to its members and clients 24 hours a day. In just a short period of time, we've seen this technology applied to many industries and projects.
Telephone Surveys:Call centers with a focus on customer service and support excellence use can use a custom telephone survey application to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.
Bill Reminders and Collections: Call centers supporting post-paid products and services use the a custom solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.
Healthcare: Doctor offices and medical facilities can use a custom application to automatically call a customer to confirm their appointment. You can also have a system where patients can call in to listen to the results of tests.
Resale: Customers can call in to place orders as well as check status of orders. Our secure system allows the processing of credit cards online. Customers are also able to automatically request particular documents to be faxed or emailed to them
The application of IVR technology is limited only by the imagination and needs of our clients. Here are just a few of the industries and areas of IVR application. The systems can be connected to virtually any database allowing all the data to be accessible by phone.
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